No-drama returns
Last updated: January 2025
You can request a return within 7 days of delivery if the item is unused, undamaged and in its original packaging with all accessories, manuals and the GST invoice. Start a request by emailing skateboardmarketing2016@gmail.com or calling +91 73035 89568 with your order reference.
If your order arrives damaged, dead-on-arrival or different from what you ordered, contact us within 48 hours of delivery with photos or an unboxing video. We will arrange a replacement or a full refund — including shipping — after a quick verification.
For hygiene and licensing reasons, opened earphones/earbuds with broken seals, activated software, and items with physical damage caused after delivery cannot be returned. Products covered by brand warranty are serviced through authorised service centres, and we will help you reach them.
Once the returned item passes inspection at our Dwarka facility, refunds are issued to the original payment method within 5–7 working days. COD orders are refunded by bank transfer or UPI. We confirm every refund by email.
Orders can be cancelled free of charge before dispatch — usually within 24 hours of ordering. Once a parcel has shipped, the standard return process applies.